What we collect: Identity, payment, and technical data required for legal gambling operations.
Why we collect it: To verify your age, process transactions, and prevent fraud.
Who sees it: Only authorized staff and essential partner service providers.
Retention: Kept for the life of your account plus the period required by Philippine law.
Control: You can request access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how we handle personal information for users located in the Philippines. It applies to all interactions with our platform, including registration, gaming, and support services.
Please note that this policy does not apply to third-party websites or services. Once you click a link that takes you away from our domain, we are no longer responsible for the data practices of those external entities.
2. Personal Information We Collect
Account and Identity Data
We collect basic identity details to establish your account and ensure you are of legal gaming age.
Verification Documents
To comply with Know Your Customer (KYC) requirements, we may collect official identification and residency proofs.
Payment Data
Financial information is collected to facilitate deposits and withdrawals. We use secure gateways to minimize the data stored on our servers.
Gaming and Transaction Activity
We record your betting history and transaction logs to manage your balance and detect irregular patterns.
Technical and Device Data
Information such as IP addresses, browser type, and device identifiers are collected for security and optimization purposes.
Communication Records
Records of your interactions with our support team are kept to resolve disputes and improve our service.
3. How We Collect Data
We gather information through three primary channels:
Directly from you: Information you provide during registration, account updates, or KYC verification.
Automatically: Technical data collected via cookies and system logs while you navigate our platform.
Partner Providers: Information from trusted third-party service providers, such as payment processors and identity verification agencies.
4. Why We Use Data
Your data is processed for the following essential purposes:
Account Management: Creating and maintaining your user profile.
Financial Processing: Executing deposits and withdrawals of PHP.
Compliance: Verifying identity and age to prevent underage gambling.
Security: Preventing fraud, money laundering, and the creation of multiple accounts.
Personalization: Tailoring the gaming experience and content based on your preferences.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional updates, but only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
Service Providers: Partners who provide payment processing, identity verification, and technical infrastructure.
Legal Authorities: When required by law to comply with judicial requests or regulatory audits.
6. How We Protect Data
We employ rigorous safeguards to ensure your information remains secure:
Encryption: Data is encrypted while in transit using industry-standard protocols.
Access Control: Internal access to sensitive data is strictly limited to authorized personnel.
Payment Isolation: Financial data is handled by specialized providers to ensure we never store full card details.
Continuous Monitoring: Our systems are monitored to detect and prevent unauthorized access.
7. Cookies and Tracking
We use cookies to enhance your experience and maintain session security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site.
Access and Correction
Request a copy of your data or correct any inaccuracies.
Deletion and Portability
Request the erasure of your data or its transfer to another service.
Objection and Withdrawal
Object to specific processing or withdraw your consent for marketing.
Account Closure
Request to close your account and stop all data collection.
Note: Certain data must be retained even after account closure to satisfy anti-money laundering (AML) and gaming regulations.
9. How Long We Retain Data
We store your personal information for the duration of your active account lifecycle. Following account closure, we retain specific records for the timeframe required by applicable law in the Philippines to meet legal and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, that account will be closed immediately and any funds will be handled according to legal requirements.
Parents or guardians who believe a minor has created an account should report this immediately through our Support page.
11. Cross-Border Transfers
To provide our services, some of our technical and payment partners may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.
13. Contact Us
If you have any questions about this policy or wish to exercise your data rights, please reach out to us via the Support center available on this website.