Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is held exclusively in PHP and is clearly displayed throughout the site using the ₱ symbol. All financial movements—whether you are adding funds to play or requesting your winnings—are managed within a single, unified cashier interface. It is important to understand that while deposits are designed for rapid access, withdrawals are handled as reviewed requests. Each payout request undergoes a verification process to ensure compliance with security protocols before the funds are transferred from the platform to your chosen payment method.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In

   Access your account using your credentials to ensure funds are credited to the correct profile.

2. 2

   Open the Cashier

   Navigate to the cashier section from your account menu to view all available funding options.

3. 3

   Select a Category

   Choose the payment method category that best suits your needs from the available list.

4. 4

   Enter Amount

   Input the total amount you wish to deposit into your account balance in PHP.

5. 5

   Confirm Transaction

   Complete the authorization in your payment app or the secure redirected page provided by the processor.

6. 6

   Verify Balance

   Check your account balance. If it hasn't updated, please visit our Support Page for assistance.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules for a successful transaction is that the name on your payment account must exactly match the name registered on your gaming account. This is not mere bureaucracy; it is a vital security measure designed to protect you. By ensuring that funds only move between accounts owned by the same person, we prevent unauthorized account takeovers and fraudulent activity.

Please be aware that any third-party payments—such as using a friend's or relative's account—will be rejected. Mismatched names are the primary cause of payout failures, as funds are always returned to the original source. To avoid delays or blocked withdrawals, always use payment methods that you personally own and manage.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your account identity verification is fully completed to avoid pauses during the payout process.

2. 2

   Settle Active Bonuses

   Close or meet the wagering requirements of any active bonuses before requesting a withdrawal.

3. 3

   Open the Cashier

   Enter the cashier area and select the withdrawal or payout option.

4. 4

   Choose Payout Method

   Select the method where you wish to receive your funds, typically the method used for your last deposit.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and submit the request for review by our finance team.

6. 6

   Track Status

   Monitor the progress of your payout via the transaction history in your account settings.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated and responsible operator conducts this check to maintain a safe gaming environment and comply with international financial laws. Rather than verifying every single transaction, we typically request this information once to establish a trusted relationship with you.

During this process, you will generally be asked to provide three types of documentation: a clear copy of an official photo ID, a recent document (such as a utility bill) that confirms your residential address, and proof that the payment method used belongs to you.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can cause a request to stay in "pending" status. Here is what to look for:

• Verification Pending: Your documents may still be under review. Ensure all uploads are clear and complete.
• Active Bonus Requirements: You may have an open bonus. Check the Promotions page to see if wagering requirements are still active.
• Payment Mismatch: The requested payout method does not match your deposit method or account name.
• Incorrect Details: A typo in your account number or payment details. Double-check your entered information.
• External Checks: The receiving bank or e-wallet provider may be conducting their own security reviews.

If your withdrawal is delayed, please contact our Support Team. To speed up the process, please have your account ID and transaction reference number ready.

How Currency and Amounts Are Displayed

To maintain consistency, your account is set to the Philippine Peso (PHP), and all figures in the interface are marked with the ₱ symbol. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen—just before you authorize the payment—is the active amount that will be deducted from your source and credited to your account.

Staying in Control of Your Budget

We provide a suite of tools to help you maintain a healthy relationship with gaming. Within your account settings, you can configure deposit limits that restrict the amount of money you can add to your account over specific periods. These tools are designed to help you stick to a predetermined budget.

Please note that for your protection, requests to decrease a limit usually take effect immediately, while requests to increase a limit may involve a waiting period. We strongly recommend deciding on your budget before opening the cashier, rather than during a gaming session. For more tools and advice, visit our Responsible Gaming page.

Protecting Your Funds and Account Security

The security of your funds depends on both our systems and your habits. Always use the security options provided in your profile, such as strong, unique passwords. Never share your login details or payment information with anyone.

Crucially, only ever initiate deposits through the official cashier on this domain. Treat any unsolicited message, email, or call asking you to transfer money to a different account or external link as a fraud attempt. We will never ask you to send funds outside of our secure cashier system.

Frequently Asked Questions